Frequently Asked Questions

Library Cards & Borrowing

  • How do I get a library card?

    Library cards are available from the Main Desk on the first floor. Proof of current address (like a driver’s license or state ID) is required. Minors under age 16 require a parent signature. The process just takes a few minutes. We do not issue cards over the phone or by email.

    You do not have to be a Fond du Lac resident to get a FDLPL card. We will issue a card to anyone with proof of address.

    Wisconsin residents living outside FDL County may receive a limited card (maximum 3 or 10 checkouts).

    If you live out of state, you will receive an internet-only or limited card with a maximum of 3 checkouts.

    If you have a temporary address or cannot provide proof of address, FDLPL will issue internet-only cards, which will be valid to access online resources and the library's internet computers, but cannot be used to check out materials.

  • How long are the checkouts? (DVD & Book)

    You may check out 7 DVDs for 7 days. You may check out 7 DVDs from the Adult & Teen collection and 7 DVDs from the Children's collection. All other materials may be checked out for 21 days.

  • How do I put a hold on something?
    1. When you find a title that you would like to place a hold on, click the PLACE HOLD button.
    2. Enter your library card number (on the back of your card) and your PIN (typically the last 4 digits of your phone number) and click LOGIN.
    3. Click PLACE HOLD again.
    4. Indicate which library you want to pick up the material from and click SUBMIT HOLD.

    For newly released materials not yet owned by FDLPL, please submit a Purchase Request.

    Patrons can place holds on items one year old or older that are owned by other libraries in Wisconsin through WISCAT interlibrary loan. WISCAT is accessed through the catalog home page (click small house icon at the upper left of the catalog screen). For help in placing WISCAT holds, stop at any library service desk, call the Help Desk at 920-322-3929 or email [email protected].

     

     

  • What is my PIN?

    It is typically the last 4 digits of your phone number. If that doesn’t work, call the Main Desk at 920-929-7080, option 1.

  • My card isn't working. Why?

    The three most common reasons a card isn’t working are:

    1. You have mistyped your account number. Just to be sure, retype it.
    2. Every two years, we require renewal of your account to verify your contact information. To renew, call the Main Desk at 920-929-7080, option 1.
    3. Account balances must be under $10. If you suspect your account is over $10, you can log in through the MY ACCOUNT link in the gray bar above. 

  • How much do I owe?
    1. From the library’s homepage, click on MY ACCOUNT.
    2. Enter your library card number (on the back of your card) and your PIN (usually the last 4 digits of your phone number).
    3. Click the FINES tab to see your fees and to pay online.

    Extended use fees

    Overdue adult material: 10 cents/day
    Overdue children's material: 5 cents/day
    Overdue adult video: 50 cents/day
    Overdue children's video: 25 cents/day

    Maximum overdue fine/adult: $5/item
    Maximum overdue fine/child: $3/item

    Extended use fees can be paid in person at the Main Desk, with a credit card at the library's self-check stations or online: go to Your Account and enter your library account number & PIN, view your charges and follow the steps.

    10 days overdue: You receive a reminder
    30 days overdue: You receive a bill for replacement of the material
    45 days overdue: The bill is sent to a collection agency, and a $15 non-refundable referral fee is assessed to your account 

     

     

  • What do I have checked out?
    1. From the library’s home page, click MY ACCOUNT.
    2. Enter your library card number and PIN (usually the last 4 digits of your phone number) and log in.
    3. Click on the CHECKOUTS tab.
  • Is my hold in yet?
    1. From the library’s home page, click MY ACCOUNT.
    2. Enter your library card number (on the back of your card) and your PIN (usually the last 4 digits of your phone number). Log in.
    3. Click the HOLDS tab.

     

  • The thing I want is not listed in the catalog. Can I still get it?

    We borrow materials from other libraries in the region, state and country. Contact the Reference Desk at 920-322-3930 for assistance.

  • How do I put a hold on a specific issue of a magazine or a particular disc of a DVD?
    1. When you find a title that you would like to place a hold on, click the PLACE HOLD button.
    2. Enter your library card number (on the back of your card) and your PIN (typically the last 4 digits of your phone number) and log in.
    3. Click the drop-down menu under VOLUME. Highlight the volume you want and click PLACE HOLD.

    Be aware that these specific copy holds take longer than regular holds and do not show up on your hold list right away.

     

  • How do I renew materials? How many times? Why won’t it let me renew?

    You may renew materials one time only if no one else is waiting for it.

    1. From the library’s home page, click MY ACCOUNT.
    2. Enter your library card number (on the back of your card) and your PIN (usually the last 4 digits of your phone number).
    3. Click the CHECKOUTS tab.
    4. Check the box next to the item(s) you want to renew and click RENEW. DVDs will be due 7 days from the day you renew them and other materials will be due 21 days from the day you renew them.|
    5. If the due date did not change, the renewal was not allowed. Typically, someone is waiting for that item or that you already renewed it once.

    To check out an item again, bring the item in. Staff will check the item in, and if no one is waiting for the item, you may check it out again.

     

  • How do I renew my card?

    Call the Main Desk at 920-929-7080, option 1. Account balances must be paid in full before your privileges will be renewed.

Reading and Research

  • How do I find an obituary? (And no, I don't know when they died.)

    In order to find an obituary, you need a date of death.

    1. Did they die in the Fond du Lac area?
    2. If you do not know where the person died, try checking the Social Security Death Index.
    3. If the person did not die in Fond du Lac, please contact the Reference Desk for assistance at 920-929-7080, option 3. You will likely need to contact the county or state in which the person died. Click here for where to write for vital records information.

    If yes, check the FDL Public Library’s Vital Records database for an obituary listing.

    4. The library has the Fond du Lac Reporter and other newspapers back to the 1800s on microfilm. Once you know the person died in the Fond du Lac area and the date of death, you can search subsequent days of the newspaper for the obituary.

     

  • Do you have tax forms?

    Current-year tax forms are available from late January through April 15. Back years’ forms are available from the IRS and the Wisconsin Dept of Revenue websites. The library also has reproducible federal forms available. Please see the librarians at the Reference Desk for assistance.

  • What are Lucky Day titles?

    New releases often have long waiting lists. We buy extra copies of these titles as Lucky Day only; no holds allowed. If you find one on the shelf, it’s your lucky day. Lucky Day books may be checked out for 21 days and Lucky Day DVDs for 7 days. Lucky Days cannot be renewed. Please limit your Lucky Day selections to 3 at a time.

  • Can you recommend a good book?

    Our Readers page has several suggestions and links to lists of great reads.

  • How do I find a magazine article?

    From the library’s homepage, click on Resources, then Newspapers and Magazines. Select Badgerlink. To access BadgerLink, either type your key terms into the search box on this page or select particular databases to narrow your search.

  • How do I download an e-book?

    As a member of the Wisconsin Public Library Consortium, FDLPL provides e-books through Overdrive. Some titles are available through Netlibrary. For more information about e-books, see our E-BOOKS page

    If you have questions, feel free to email us or call the Reference Desk at 920-322-3930. 

  • Will my e-reader work with your e-books?

    Most popular e-readers, such as the Kindle, Nook, Sony E-Reader and iPad, will work with e-books available through Overdrive Media and NetLibrary.

    Follow these directions for downloading to a Kindle.

    Follow these directions for downloading to a Nook.

Meeting Rooms and Events

  • How do I book a room? Does it cost anything?

    The library has several meeting rooms available. For more information, please see our Meeting Rooms page. 

Miscellaneous

  • What is the schedule for the gallery? Who do I contact to have my work displayed?

    The Langdon Divers Community Gallery is open during library hours. The gallery is curated by local artist and volunteer Mel Kolstad. To inquire about a display, email Mel at [email protected] or contact Community Information Coordinator Terri Fleming at [email protected] or 920-322-3951.

  • Does the library have any job openings?

    Job openings are listed here. We only accept applications when there is a position available.

  • What are Chapter 52 Bookstore hours?

    The library’s used books-and-more store is open Mondays and Wednesdays noon to 5 pm and Saturdays 9 am to 2 pm.

    The shop accepts donations of used materials in good condition (no musty or water-damaged materials). Donations should be labeled as such and can be dropped off at the library's checkout desk or in the drive-through book return bin. Texbooks and encyclopedias not accepted. Tax-deductible receipts are available at the Main Desk, and large donations are accepted on a case-by-case basis. If you have a large donation, call 920-322-3920.

     

  • I received great/lousy service today. I have a compliment/complaint. Who do I contact?

    Please direct all feedback to Director Jon Mark Bolthouse at 920-322-3955 or email [email protected].

  • How can I sign up for e-newsletters?

    The library sends out two electronic newsletters each month. The event calendar is sent out on the first of the month, and a readers' newsletter is sent out around the 15th.

    To sign up, send your email to Community Information Coordinator Terri Fleming at [email protected] or 920-322-3951.

  • Can I donate my used books and movies?

    Yes. We review materials to determine if they can be added to the collection and if not, we add them to Chapter 52 Bookstore, where proceeds benefit library programming. Donations in good condition should be labeled as such and can be dropped off at the library's checkout desk or in the drive-through book return bin. No musty, moldy or water-damaged materials accepted. Texbooks and encyclopedias not accepted. Tax-deductible receipts are available at the Main Desk, and large donations are accepted on a case-by-case basis. If you have a large donation, call 920-322-3920.

  • What are the Opportunity Center hours?

    Monday: 9 am-1 pm & 4-8 pm
    Tuesday: 4-8 pm
    Wednesday: 9 am-1 pm & 4-8 pm
    Thursday: 4-8 pm
    Friday: Closed
    Saturday: 9 am-Noon
    Sunday: Closed

    Opportunity Center computers may be used for job-search-related tasks, such as writing resumes, applying online and searching for openings. There are no computer time limits. The lab is staffed by community volunteers who are proficient in using Microsoft Office and Windows. Many of the volunteers have experience in human resources. A special collection of print resources for job seekers is available. The Opportunity Center is coordinated by librarian Annette Clark: [email protected], 920-929-7080, option 3.

     

  • Can I volunteer at the library?

    FDLPL relies on volunteers to enhance our services. For complete information, see our Volunteer page. Volunteer applications also are avaialble at the Main Desk.

  • What behavior is expected in the library?

    If there are concerns about appropriate behavior in the library, please contact a librarian or consult the Appropriate Behavior policy below.

  • What does 'Text this to me' do?

    In our oneline catalog, you have the option to Text this to me. Choosing that option will send you a text message to your device that includes the catalog item's location (for example: Adult Fiction) and call number (for nonfiction) or author's last name (for fiction). You can use this information when looking for the item at the library. 

  • My organization wants to hang a poster at the library. What are your guidelines?

    Contact Community Information Coordinator Terri Fleming at [email protected] or 920-322-3951.

  • How do I join the Friends of the Fond du Lac Public Library?

    The Friends of the Fond du Lac Public Library promote and encourage use of library services, assist with volunteer services and special events and provide informative programs for the community. Membership fees are: Individual, $7; Family, $10; Contributing, $25; and Life member, $100. To join, call 920-929-7080, option 1.

  • How do I register for events?

    Most events at the library do not require registration. For those that do, or to check, visit the Calendar, find the event you want, click on the link and follow the links to sign up. You will receive a confirmation email after registration. You can also call the library's Help Desk at 920-322-3951.

Print, Copy, Fax

  • Can I fax something from the library?

    Yes, there is a public fax machine in the Main Library near the Help Desk. The cost is $1.75 for the first page and $1 for each additional page. International fax rates vary. A credit or debit card is required, or prepaid fax cards can be purchased at the Main Desk. The library cannot receive public faxes.

  • Does the library have a scanner?

    The library has computer equipped with scanner and photo editing software. It’s located on the second floor among the internet computers and available on a first-come, first-served basis.

  • How much does it cost to print? To photocopy?

    Printing from the internet or microfilm computers is 15 cents per black and white page and 35 per color page. Photocopying prices are the same. Photocopiers on both floors have letter (8 ½ x 11), legal (8 1/2 x 14) and ledger (11 x 17) sized paper. Double-sided copies are 15 cents (B&W) or 35 cents (color) per side.

  • How do I add money to my card?

    You add money to your account in order to print from the library's internet computers. Money is added at the Internet Print Payment Machine located on the second floor next to the copy machine.

    To add money to your account using cash:

    • Select "Deposit to My Account" and scan the card's barcode or enter the library card number using the keyboard.
    • Click "Next."
    • Click on the picture of the safe next to "Make a Deposit."
    • Deposit money into the vending device to the left of the payment machine. It will accept nickels, dimes, quarters and a $1 or $5 bill.
    • When you have finished depositing money, click "OK" on the payment machine.
    • A window appears titled "Make Deposit for [Your Name]."
    • You can add as much or as little of the money you deposited to your account by changing the highlighted "Amount to Deposit" entry.
    • When you are satisfied with the amount, click "Make Deposit."
    • The final screen is titled "Account Information for [Your Name]" and shows your current balance.
    • Click "OK."

    Any money put into the vending device that is not added to your account will be dispensed in the coin return. Any money that is not used in your current session will remain on your account for future use.

    To add money to your account using credit or debit card:

    • Go to the library website, www.fdlpl.org.
    • Click on "My Account" in the upper right.
    • Enter your library card number and PIN.
    • Click on "Log In."
    • Click on "Click here to pay fine" in the status window on the right side of the screen.
    • Enter your library card number and PIN.
    • Click on "Submit."
    • Click on "Access Account(s)" in the Transactions Options screen.
    • Click on "Add Funds to AAM Deposit Account" in the Available Account(s) screen.
    • Enter the amount you wish to add in the "Amount to pay" box in the Credit Card screen.
    • Click on "Submit."
    • Click on the picture of the card you wish to use.
    • Enter the required information and follow the prompts to complete your transaction.
  • How do I wireless-print?

    Read these instructions on how to send projects to the libraries copiers wirelessly. Link to printer interface here.

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